Return Policy
Easy Returns, Hassle-Free Experience
Return Conditions
You may request a return under the following conditions:
Eligibility Period
Returns must be requested within 7 days of receiving your order.
Product Condition
- The item must be unused, undamaged, and in the original packaging with all accessories, manuals, and tags.
- Products showing signs of use (scratches, tire wear, odour, etc.) may not be eligible for return or store credit.
Non-Returnable Items
- Products that have been registered or activated with the manufacturer may also be ineligible.
Exchanges
- If the product is defective or damaged upon delivery, we will offer a free replacement (subject to inspection and availability).
- If a replacement is not available, a store credit will be issued, which can be used towards any future purchase, rental, or leasing with EV LAB.
- For all other eligible returns, store credit will be provided instead of a refund.
- Please allow 5–7 business days after we receive the returned item for the store credit or replacement to be processed.
Refunds
- Refunds are only issued if the product is defective and no replacement is available.
- Once inspected and approved, refunds will be processed to your original method of payment within 10–14 business days.
- Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item sent).
Return Process
- Contact our Customer Support team at support@ev-lab.io / +971 59 541 4500 within 7 days of receiving your item.
- Provide your order number and the reason for the return.
- We will advise on how to return the item to us.
- After inspection, we will initiate the refund or exchange process.
Return Shipping
- In the case of a defective or wrong product, EV LAB will cover the return shipping costs.
Important Notes
- EV LAB reserves the right to refuse returns that do not comply with the above conditions.
- For warranty-related issues beyond the return window, please contact the manufacturer directly.
Need Help with Returns?
Our customer support team is here to assist you